My ID card doesn't work when I swipe it at the Ricoh Device, what do I do?
Please First make sure that you are swiping the complete mag stripe of your card at the printercorrectly. If you do not fully swipe your card, the card will not be read correctly and therefore the card will not be recognized in the system. You can tell if your card is being read correctly at the device if the green light appears. If the red light appears, then the card is not being read correctly. If you are certain that you are swiping the card correctly, then your card might be demagnetized. In this case, your card should be replaced. You can have your card reprinted at the campus card office in Kutz.see a green light on the card reader, than the reader is recognizing your card. If you see a red light, the card it not being read successfully.
Some users may need new cards printed if their old card has been demagnetized. New ID Cards can be printed in the Card Office located in Kutz Hall. Ext: 6-4230
If you still continue to have issues printing please contact the Help Desk at 781-736-HELP (x64357), or submit a ticket online.
I forgot my ID card, can I still copy, print or scan?
Yes. You can still use the devices by authenticating at the device. When you go to the device, you can login using your Brandeis User Name ( Unet ID ) and Password. This will log you in to the device and you can then retrieve any print jobs you sent, copy, or scan.
The new system is designed to create a secure print environment. By authenticating at the device, you are secure that your print job will only be released when you swipe your card. In In addition, you can now print to any device on campus since your . The print jobs will follow you to the printer you chose. job will only be released after you swipe your card or authenticate (see above). This will also reduce the number of lost printouts at the devices and reduce waste around print jobs that are never picked up at the deviceunclaimed print jobs helping to drive our sustainability goals.
How do I get access for my student workers?
Complete the student access form and within 24 hours your students will have access to the administrative devices.
The Ricoh device is broken or I need supplies, how How do I get service or supplies ?A service technician is on-site Monday - Friday. To place a service call, simply register for my new Ricoh device?
Register at www.MyRicoh.com with the device ID that is located on the front of the device. You Once registered you can then order supplies or request a service call. Ricoh technicians are on campus Monday – Friday.
I cannot see the print queues, how I can I print?
The print drivers have been deployed to all managed computers on campus. If you cannot see the printer queues, then you are likely using a non-managed computer. If you wish to have your computer managed, please contact the Help Desk.
You will still be able to connect to the print queues in other ways on a non-managed computer. If you are using a Mac, then you should be able to search nearby printers and see the Air Print queues. If you are on a PC, then you can print via Mobility Print or Web Print.
I have an older computer, why can't I print?
Older devices are not supported by the new technology that is deployed for printing. The only options for printing is Web Print, or to transfer the files from the older machine to a newer managed device to print.