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Notice: Automatic License Renewal

ITS has remotely deployed a license update. Please restart your computer and check to see if you still have an expiration notice before proceeding.


Beginning in October 2018, individuals who have Adobe Creative Cloud Products (e.g. Acrobat, Photoshop, InDesign, Illustrator, etc.) associated with the Brandeis site license installed on their computers received a notification that the Adobe license would expire on November 30, 2018. This page contains instructions on how to re-license the Adobe products. Unless directed by ITS staff, do not "sign in" to the Adobe products, as this will un-license the products installed on your computer. 

If you see a notice like the one below when trying to use Adobe products on your University-owned computer, these instructions are for you. 



There are two ways to renew the license. If you see an icon that looks like the one below in your dock or Applications folder, follow Option 1: Adobe License Renewal for Managed Macs. Otherwise, follow Option 2.  


Option 1: Adobe License renewal for Managed Macs via "Self Service"

  1. Close any open Adobe applications. 
  2. Open the "Self Service" Application from your Applications folder or from your dock. You can also use spotlight on the top right to search for self-service. (If you don't have this application, continue to Option 2 below). 
  3. Find the title "Adobe License Fix FY19"
  4. Click install under "Adobe License Fix FY19" 
  5. A script will automatically run in the background. After about 5 minutes, try re-opening an Adobe application. You should no longer see a prompt for license expiration. 


Option 2: Adobe License renewal for All Macs

  1. Close any open Adobe applications. 
  2. Go to in a web browser (e.g. Chrome, Safari, Firefox).
  3. Select the "Mac" folder.
  4. Select "".
  5. Select "Download".

  6. After the file is downloaded, locate "" (most likely in your downloads folder).
  7. Double-click "" to unzip the file.

  8. Double-click the file labeled "AdobeCC_licFix_FY19_v2_Install.pkg"
  9. If your computer states it can not open the file because it is from an unidentified developer, follow the steps below from A to h. If not continue to step 9.
    1. Go to system preferences
    2. Select "Security & Privacy"
    3. Select "General"
    4. There will be a small lock on the bottom left-hand side of the system preferences window, click it
    5. You will be prompted to enter your local account credentials(the password you use to get into your mac)
    6. After your password is entered the lock icon will be unlocked.
    7. Under the section "Allow apps downloaded from" you will see the name of the file you are trying to open and to the right a button that says "open anyway". Select "Open Anyway"

    8. open the file labeled "AdobeCC_licFix_FY19_v2_Install.pkg"
  10. A small pop up will appear that will say " This package will run a program to determine if the software can be installed", Select "continue"
  11. After the small pop up window has cleared select "continue" in the bottom righter corner.
  12. The program will ask you where you will like to install the program, the default option is fine. Select "continue" 
  13. Select "Install" 
  14. Enter your local password(the password for your computer) 
  15. After the program is done running make sure that all open Adobe products are closed and reopen one. Your Adobe products should be fully licensed now.

    If you have any trouble, please contact the Technology Help Desk.