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The LATTE support team has identified these significant issues with the LATTE system in conjunction with our user community. LATTE support will periodically update this list as new issues are identified and older issues resolved. Where possible, workarounds are available.

Accessibility ATBar function: Fix the Web link doesn't work after clicking on icon

Currently, the ITS team is unable to change the link to Fix the Web as a fix needed at the ATBar developer level, outside of Latte/Moodle. Additionally, the Fix the Web site is under construction through the Knowbility organization. While the site mentions that updates should have been made by June 2018, Fix the Web still does not work as of August 2018. Should students experience accessibility issues that they wish to report, they should reach out to Student Accessibility Support, within the Office of Academic Services by calling 1-781-736-3470 or by emailing


Cannot find a guest student or TA on the list to add to your course

If you cannot find a student to add as a guest student or TA, check to see if the student has enrolled in the course before and dropped it. Dropped students are listed as "suspended" in the course, rather than deleted, in case they re-enroll so any assignments are not lost. You can tell a student is suspended because the "enrollment info" is greyed out.


Clicking on a file gives a 'localhost' error

After importing course files (especially PDFs), LATTE sometimes generates an error involving not being able to find "localhost" files. The means the files cannot be viewed by instructors or students.

In order to fix the files, please follow these steps:

1. Access your LATTE course and turn editing on 
2. Find the broken file and "edit" the item 
3. Scroll to the bottom of the file settings page and click 'Save and return to course'

Forum post email notification sent to students doesn't show images

This is a common issue in Moodle that has to do with security. Forum posts and any attachments are usually added and acccessed after students and instructors have logged into LATTE. Therefore while the email notifications send out the text, any images or attachments within a post are only available within a course and will not show in a general email notification. If students wish to see the forum post in its entirety, they should login to LATTE, and view the post from within the course. 

Issues with Latte pages from a Mac computer

If printing a Latte page from a Mac computer, the default printing size may be set to "A3". You should change your printer size to "Letter" before sending to the printer. 

Currently, this issue only exists with Mac computers, not with PC. 


"Number of sections" option with the Topic Format is no longer available

The "number of sections" option was removed with the latest upgrade when using the topics format. However, other formats, such as the grid format, still include that option.

1. Log into your course page
2. Locate the administration block
3. Select the "edit settings" page 
4. Scroll down to course format
5. Change the format to grid

6. Change the number of sections
7. Click "save and display"
8. Return to the "edit settings" page
9. Change the format to topics
10. Click "save and return to course"


Alternately, you can add topic sections without switching the format of your course. To do this:

  1. Enable editing by clicking the "Turn Editing On" button near the top right of the course homepage. 
  2. At the bottom of your last topic section, click on "Add Topics"
  3. In the pop-up window, select the number of topic sections you'd like to add to your course.  
  4. Click on "Add Topics"


Uploading grades into the gradebook defaults to 'John Saylor' instead of instructor

Currently, the ITS team is still investigating this issue. Should you see this occur after uploading grades into the gradebook, you can inform your students that they should reach out to you as the instructor or the TA (if applicable) for questions/concerns regarding the grade(s) they received. 

Alternately, please enter grades directly into the Gradebook or Assignment view rather than uploading your grades. 


Please contact the LATTE team at for additional help.